Job Description

Title: Facility security officer

Location: Montreal, QC (EST)

Duration: Contract Long term

The IT Site Support Specialist will be responsible for:

• Provide onsite support for end-user devices, including desktops, laptops, and peripherals.
• Perform network diagnosis and support, resolving connectivity issues and escalating complex problems.
• Manage incident tickets, ensuring timely resolution and accurate documentation.
• Troubleshoot and resolve hardware and software issues across various platforms.
• Install, configure, and upgrade IT equipment and software as needed.
• Support mobile devices, including setup, configuration, and troubleshooting.
• Maintain and support meeting room technology, including AV equipment and Conferencing tools.
• Coordinate with specialized IT teams for escalations and advanced technical support.
• Conduct preventive maintenance and health checks on end-user devices.
• Provide support for process computers and business workstations in operational environments.
• Track and update IT asset inventory, ensuring accurate records and compliance.
• Contribute to incident management and participate in root cause analysis.
• Maintain and update the knowledge base with solutions and troubleshooting steps.
• Provide hardware asset support, including procurement and lifecycle management.
• Deliver software support, including licensing and compliance checks.
• Assist with compliance and auditing activities related to IT systems and processes.
• Offer specialized support for business-critical applications and systems.
• Participate in service transition activities for new technologies and services.
• Implement preventive management strategies to reduce downtime and improve reliability.

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