Job Description
Insight Global is looking for a Clinical Application Analyst who will be responsible for implementing, supporting, and optimizing clinical and business applications related to cardiology and imaging. Daily tasks include resolving tickets from clinical end users, focusing on issues such as image-to-order mismatches and workflow disruptions. Approximately 50% of the role involves support and maintenance activities, ensuring systems run smoothly and user concerns are addressed promptly. Around 30% of time is dedicated to new projects, including application enhancements, workflow improvements, and quality control initiatives. The analyst will assist with server builds, provisioning, patching, upgrades, and migrations, though technical skills can be developed on the job. Cross-training across all cardiology applications is expected to build functional expertise and broaden system knowledge. Collaboration with clinical teams is essential to understand requirements and deliver solutions that improve patient care and operational efficiency. This position requires strong problem-solving skills and a willingness to learn technical aspects while applying functional knowledge to optimize cardiology IT systems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
Strong experience with Cardiology applications and workflows, with background in the administration and day to day support/maintenance for those applications Experience with application configuration and provisioning
Strong ability to interact with stakeholders, pull the appropriate technical team together, and lead through the entire resolution execution lifecycle of user application issues
An understanding of the different cardiology modalities (imaging techniques for visualizing hearts) Clinical certifications
Siemens experience
Epic experience
Provisioning and work with user access
Experience with ServiceNow or other ticketing systems
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