Job Description

Hotel Royal Oak is looking for a dynamic and personable Front Desk Agent to join our team. As the front-line representative of our boutique hotel, you'll be responsible for creating a warm and welcoming atmosphere for our guests while managing their check-in and check-out processes seamlessly.

Located in the vibrant downtown area, Hotel Royal Oak offers guests a unique blend of comfort and style. Our dedicated team is committed to providing exceptional service and ensuring that every visitor enjoys an unforgettable stay with us.

Responsibilities

• Greet guests warmly upon arrival and promptly assist with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
• Provide guests with information regarding hotel amenities, local attractions, and travel arrangements
• Manage reservations accurately and efficiently using the hotel's property management system
• Process payments and maintain accurate records of transactions
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain a clean and organized front desk area
• Assist with various administrative tasks as required

Requirements

• Previous experience in customer service, preferably in hospitality
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficient in using computer systems and hotel management software
• Ability to work both independently and as part of a team
• Positive attitude with a focus on providing outstanding guest experiences
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of the local area and attractions is a plus

Benefits

Benefits of Working at Hotel Royal Oak

• Competitive Pay – $18-19/hour
• Bi-Weekly Paychecks – Because who doesn’t love a Friday payday?
• Flexible Scheduling – Consistent hours perfect for night owls or those balancing other commitments
• Paid Training – Learn our systems, tools, and guest service standards in a fun and supportive environment
• Team Culture – Work alongside a small, passionate team that cares about guest experience  and each other
• Staff Discounts – Enjoy discounted stays & lobby bar perks
• Growth Opportunities – Be part of a growing independent hotel brand with room for advancement
• Make a Difference – Your attention to detail and warm welcome help shape the entire guest experience

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