Our Jewelry Consultants offer a wonderful experience for customers.
As a Jewelry Consultant, you will help customers through the buying process using different platforms: in-person meetings, virtual appointments, phone calls, or live chat! You will help customers find their perfect jewelry from our luxury collection.
By meeting and exceeding sales goals in a busy environment, this team creates special moments and shares in the joy of our customers' lives. Want to know what a typical day is like?
The best candidate for this job can work full-time and is available on weekends.
This position is in-person at our Palo Alto, CA showroom.
Job Duties - Use your sales skills and product knowledge to help customers make buying decisions, creating a memorable and personalized experience for each person.
- Handle a lot of incoming sales requests through email, live chat, and phone calls to meet your sales goals while providing a luxury experience fitting for our high-quality products.
- Welcome and assist customers when they arrive, making their experience special and personal.
- Follow up with customers after their purchase to help with pick-ups, exchanges, resizing, and any other questions they may have.
- Call customers to confirm their appointments and answer any questions they have before their visit.
- Look at customer feedback and online reviews, and work with your leaders to improve the customer experience and your sales performance.
- Ensure a safe and pleasant environment for everyone in the showroom and keep products secure.
- Open and/or close the showroom and waiting area. - Use our ERP system to manage your tasks and communicate with others.
- Be a brand supporter, sharing our mission to create a more sustainable and compassionate jewelry industry.
What You Need:
- A love for customers. You genuinely enjoy helping people and do your best to provide them with a great experience.
- A desire to achieve goals. You enjoy challenges and aim to exceed your sales targets.
- Attention to detail. You understand that the little things matter most to our customers during their important moments. You are organized and pay attention to details in a fast-paced setting.
- Good communication skills. You can express your thoughts clearly and politely, whether speaking to a customer or coworker in person, over email, or through chat.
- Team player. You believe that working together is the best way to make a positive change in the jewelry industry!
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