Verified Job On Employer Career Site
Job Summary:
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Level 2 Desktop Support Technician to provide advanced technical support for end-users, troubleshoot complex hardware and software issues, and collaborate with IT teams to ensure seamless technology operations.
Responsibilities:
• Provide second-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve escalated hardware and software issues from Level 1 support.
• Install, configure, and upgrade operating systems and applications.
• Manage user accounts, permissions, and access controls in Active Directory and other identity management systems.
• Support network connectivity issues, including LAN, Wi-Fi, VPN, and remote access troubleshooting.
• Deploy and manage desktop imaging solutions for device rollouts and replacements.
• Assist in IT security initiatives, including antivirus management, encryption, and compliance adherence.
• Create and maintain technical documentation, procedures, and knowledge base articles for IT staff and end-users.
• Provide training and mentorship to Level 1 support technicians.
• Work closely with system administrators and network engineers to diagnose and resolve more complex IT infrastructure issues.
• Support IT asset management, ensuring proper tracking of hardware and software licenses.
• Participate in IT projects, system upgrades, and innovative technology rollouts.
• Ensure timely resolution of issues and meet service level agreements (SLAs).
Qualifications:
Required:
• Education: Associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• Experience: 2+ years of experience in IT support, desktop support, or help desk roles, with a focus on troubleshooting and escalation.
• Proficiency in Windows and macOS operating systems.
• Strong knowledge of Microsoft 365, Active Directory, Group Policy, and Exchange.
• Experience troubleshooting and configuring network components such as DNS, DHCP, TCP/IP, and VPNs.
• Familiarity with remote desktop tools and IT ticketing systems (e.g., ServiceNow, Jira, or similar).
• Direct experience with imaging tools (e.g., SCCM, MDT, or Intune).
• Understanding of cybersecurity best practices, endpoint protection, and patch management.
• Basic scripting skills (PowerShell, Bash, or Python) are a plus.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaborate with cross-functional teams.
• Customer-focused mindset with an initiative-taking approach to issue resolution.
• Strong organizational skills and mindfulness.
Preferred:
• Certifications such as CompTIA A+, ITIL Foundation, or similar.
• Experience with IT asset management and software deployment tools.
• Prior experience in an enterprise IT environment with structured ITIL-based processes
Company:
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce. Founded in 1995, the company is headquartered in Richmond, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Apex Systems has a track record of offering H1B sponsorships.
...referring physicians, and healthcaresystems count on MedQuest, andweregrowing to meet the demand. A career withour teamincludeslimited or no weekend work,competitive salaries and benefits, andhybrid/remote opportunities based on role.To learn more, visit ....
Busy private ophthalmology clinic seeking experienced optician, able to work in a high performance team environment. Lab skills and ABO/NCLE certifications or Arizona State Licensure is desired. Job duties include interpreting prescription and helping patients choose and...
CERTIFIED REGISTERED NURSE ANESTHETIST NEEDED SHORT DRIVE FROM TOLEDO full time, permanent position extremely competitive pay excellent benefits great location within close proximity to Toledo & Columbus Facility named among 100 Top Hospitals & 100 Great Community Hospitals...
...Starting Hourly Rate: $16.59(26 Hours/Week) MUST BE AVAILABLE TO WORK SATURDAYS AND TWO EVENINGS PER WEEK Part-time library staff member will assist library patrons in the use of library materials and services, including reference and referral, homework help,...
Export Manager Location Churubusco, IN : C&A Tool a leading manufacturer since 1969 of precision products for the aerospace, industrial... ...Required Skills/Working Knowledge: ~ ITAR (International Traffic in Arms Regulations): Governs the export of defense articles...