Job Description

Summary: Responsible for the daily operations of a solo-person site. Performs contracted office services, including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities:

• Manage daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.

May be Responsible for: 

• Courier services
• Shipping & receiving
• Mail delivery and processing
• Serve as the primary point of contact with the customer.
• Implement and manage RICOH Service Excellence Programs.
• Operate required equipment/software efficiently to meet service level agreements.
• Achieve cost efficiency by effectively using company materials and supplies.

Maintain routine functions such as:  

• Creating/completing work orders
• Monitoring contractors
• Reporting facility issues
• Supporting as needed
• Interact with contracted vendors, facility management, and occupants.
• Maintain positive internal relationships through professional communication.
• Collect and provide data to leadership and customers, including monthly reports.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Qualifications:

Education & Experience:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical).
• 1+ year of customer-facing experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities:

• Tactical thinking and problem-solving skills.
• Ability to present to small groups.
• Basic customer service and technical aptitude.
• Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands:

• Office environment with standard lighting, ventilation, and noise levels.
• Must interpret, comprehend, and apply complex material and instructions.
• Some physical effort required: 
  • Walking, standing, bending, reaching, lifting (up to 50 lbs).
• Moderate dexterity required for tools and equipment (e.g., keyboard, calculator).

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

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