Job Description

MAITRE D’

Pay Rate: $28.00 - $32.00 per hour

Company Overview:

José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.

Job Summary

The Maitre D’ at our restaurant plays an integral role in ensuring our guests have an exceptional dining experience. Through consistency, efficiency, and passion for the Hospitality Industry, we curate a personalized experience for each guest by following our Core Values - create a memorable service for each other and guests alike.

Job Responsibilities

• Work in team-oriented, fast-paced, guest-centric environment
• Train current and new employees following the JAG training guidelines to achieve high performance.
• Carry beverages on tray when seating guests if guests have have drinks
• Maintain a strong professional presence at the door, in the hotel lobby, and on the floor
• As the Maitre D’ is the first person in contact with guest, you must provide friendly, attentive, and efficient service
• Guide guests through menu while demonstrating memorization of food and beverage menus
• Follow opening, working, and closing sidework responsibilities
• Memorize and comprehend allergens within menu to aid guests in deciding correct items
• Maintain cleanliness + sanitization of coat check, tables and work spaces
• Assist in the coordination of Tour de José and other events throughout the building
• Ability to confidently delegate opening and closing tasks to a team of hosts
• Communicate reservation notes consistently during outlet pre-shifts
• Strong communication skills via phone

Job Requirements

• Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility
• Passion for hospitality, guest engagement, and serving others
• 1 - 2 years full-service, high-volume restaurant experience in a host/maitre d’ position
• Strong understanding of communication skills to build trusting relationships with colleagues and guests
• Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure
• A yearning toork ethic while leading by example
• A basic understa minimum of 40 lbs. when needed
• Previous experience with restaurant point-of-sales(POS) systems
• Proficiency with Resy/Open Table
• Excellent at guest relations and conflict resolution
• Professional, business casual attire required
• Culinary and/or Beverage Degree/Certification, a plus
• Hospitality Degree/Certification, a plus

JOSÉ ANDRÉS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Dubai, Bahamas and of course our original home, Washington, DC. Since 1993, our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food. José Andrés Group is an equal opportunity employer.

Job Tags

Hourly pay, Full time, Casual work, Shift work, 3 days per week,

Similar Jobs