Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
Join our Output Solutions within Fiserv, delivering high-volume print and document lifecycle services for financial clients. The Quality Engineering team validates document composition, secure print workflows, and production reliability across batch and on-demand channels. In this role you will build testing strategies and automation that ensure accurate, compliant print output and uninterrupted production throughput.

What you’ll do:

• Serve as a dedicated resource for researching and addressing incidents immediately, ensuring timely resolution and minimal impact on operations.
• Perform root cause analysis (RCA) for incidents across sites, documenting findings and implementing corrective and preventive actions.
• Daily monitoring of compliance to controls, including inspector and operator behavior, to ensure adherence to quality standards.
• Drive quality outcomes by collaborating with cross-functional teams to implement best practices and continuous improvement initiatives.
• Audit processes and outputs for compliance and quality assurance, identifying gaps and recommending improvements.
• Maintain an incident tracking system, ensuring accurate documentation, prioritization, and follow-up on investigations.
• Conduct trend analysis on recurring issues to identify systemic risks and propose long-term solutions.
• Support compliance audits and internal reviews, ensuring alignment with regulatory and company standards.
• Prepare detailed reports and dashboards summarizing incident metrics, root causes, and corrective actions for leadership review.
• Provide training and guidance to site teams on incident reporting, investigation protocols, and compliance requirements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 3+ years of experience in quality assurance or quality engineering, preferably in a manufacturing or print environment.
• 3+ years of hands-on experience with incident management and root cause analysis (RCA), including corrective and preventive action planning.
• 3+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Hands-on experience check/statement production validation.
• Familiarity coordinating with external print vendors and managing vendor acceptance testing.
• Familiarity with quality management systems (QMS) and incident tracking tools.
• Proven ability to drive quality outcomes through cross-functional collaboration and continuous improvement initiatives.
• Strong analytical skills for trend analysis and reporting on recurring issues.
• Background in auditing processes and outputs for compliance with internal standards and regulatory requirements (ISO 9001, Six Sigma, or similar).
• Experience with PCI DSS considerations for printed payment materials and secure document destruction processes.
• Certifications such as ISTQB, Six Sigma Green Belt, or ISO 9001 quality systems experience.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires flexibility to work overtime as needed, including weekends and holidays.
• This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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