Job Description

Job Description and Duties

Are you passionate about providing excellent customer service for State Fund’s Brokers and Policyholders? Does the idea of championing our claims services and claims performance sound exciting? Would you enjoy leading projects, diving into claims trends and analysis, and giving important presentations to policyholders and brokers (just to name a few)?

If the answer is yes, then this is the ideal position for you!

The Claims Medical and Regulatory Division (CMRD) has an exciting opportunity for a candidate that is self-motivated, articulate, and has proven workers compensation experience. As a Claims Liaison Specialist (SSM I), every day can be a new and challenging adventure where you’ll lean on your years of claims experience and natural customer service skills. In this role, you will work with a variety of brokers, Large Accounts, and claims projects and initiatives. The Claims Liaison Specialist will work closely with Claims, Marketing, Loss Prevention and Underwriting to provide enhanced claims-related customer support to our Brokers and Policyholders.

The position may be staffed in Eureka, Redding, Rohnert Park, Pleasanton, Vacaville, Stockton, Sacramento, Fresno, Bakersfield, Glendale, Santa Ana, and Riverside.

DESIRED QUALIFICATIONS:

• 3 years of workers’ comp claims adjusting experience
• Proficient knowledge of DWC laws/regulations and Regional Office/Corporate policies and procedures relating to claims adjusting and claims adjusting support
• Proficient knowledge of creating and giving presentations including creation of PowerPoint and delivery in person and virtually
• Ability to present analytical reports related to claim trends at both an account and brokerage level
• Knowledge of various functions as they impact underwriting, marketing, auditing, and claims
• Proficient knowledge of workers' compensation insurance rules and regulations
• Working knowledge of standard software applications

The successful candidate should possess the following skills & abilities:

• Thorough knowledge of Claims procedures and practices
• Demonstrated clear and concise written and verbal communication skills as well as proficiency to speak in front of large groups
• Outstanding problem solving skills
• Ability to collaborate with others across the organization
• Discretion in working with, and relating with, other people to achieve judicious conflict resolution for a variety of sensitive issues and complex problems under challenging circumstances
• Track record of stellar customer service and of establishing strong working relationships with all stakeholders
• Demonstrated ability to work within a team and independently to accomplish assigned objectives
• Ability to research and analyze information and interpretation of laws/regulations, policies, and procedures to proactively make and implement recommendations and decisions
• Skill/Ability to design, plan, and implement policies, procedures, and workflow processes
• Can be counted on to exceed goals successfully and is consistently a top performer
• Maintains predictable and regular attendance
• Proficient knowledge of Excel, Word, and Power Point

In all aspects of the performance of these duties, the incumbent will establish and maintain effective working relationships, uphold principles of integrity in the workplace, provide quality and timely customer service, follow the principles of State Fund’s Equal Employment Opportunity guidelines, maintain a safe work environment, defend State Fund against fraudulent activities and protect the fiscal integrity of State Fund, and maintain regular and predictable attendance and/or communication availability during working hours.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/14/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund

Mailing Address

Attn: JC-495863 VL

PO BOX 659015

Sacramento , CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund

Talent Acquisition/Staffing

JC-495863 VL

2275 Gateway Oaks Drive

Sacramento , CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please include a Statement of Qualification (SOQ) addressing the following two prompts:
  
  • Highlight your experiences and success in providing enhanced claims-related customer experiences to internal and/or external customers.
  • Highlight your experiences participating in projects where the intended outcome impacted multiple stakeholders.

  The SOQ must be typed, in Arial 11-point font, and no more than two pages in length.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:

Human Resources Contact:
Vanessa La
(916) 924-5074
VLa@scif.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rosa Gil-Robles
(800) 499-8668

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Job Tags

Permanent employment, Full time, Work at office, Flexible hours,

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