Job Description

POSITION: Coach Trainer
REPORTS TO: Studio Manager (with a dotted line to the National Education Manager)
BASED AT: FaceGym Studio
RESPONSIBLE FOR: Mentoring and developing studio talent, supporting brand exposure through events and educational initiatives

About FaceGym

FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA, with new markets to launch soon!

Role Overview

As a Coach Trainer , you’ll be at the heart of studio excellence-delivering exceptional facial workouts while mentoring your team and elevating the customer experience. You’ll collaborate closely with the Studio Manager and National Education Manager, playing a key role in team development, brand events, and training initiatives.

This dynamic position offers plenty of variety, a chance to grow your leadership skills, and exciting exposure to different areas of the business from education to marketing to partnerships.

What We’re Looking For

The Ideal Candidate:

• Fully qualified and confident in delivering all FaceGym workouts
• Passionate about people development and mentoring others
• A natural leader who lives and breathes the FaceGym values
• Flexible with working hours, including weekends and events outside standard times
• Comfortable traveling for events or temporary assignments as needed

Key Responsibilities

1. FaceGym Expert

• Continue performing world-class facial workouts and offering personalised homecare advice.
• Deliver a best-in-class customer experience that reflects our brand values and standards.

2. Studio Mentor

• Support the Studio Manager in training and mentoring team members.
• Lead by example, setting and upholding high standards in service, presentation, and professionalism.
• Act as a “Buddy” for new starters, helping with onboarding, post-Bootcamp support, and hands-on training.

3. Brand Champion

• Embody FaceGym values and help integrate them into daily studio life.
• Collaborate with Education and Marketing teams to promote new product and service launches.
• Share knowledge and create buzz in-studio to engage both the team and clients.

4. Events & Partnerships

• Support Master Trainers at events, pop-ups, and partnership activations across New York City.
• Participate in VIP experiences, influencer sessions, and content creation for social media.
• Assist in planning and hosting customer-facing brand events to drive awareness and loyalty.

5. Education & Standards

• Work alongside the National Training Manager on maintaining studio training standards.
• Deliver refresher training, skills assessments, and support ongoing team development.

Why Join FaceGym?

At FaceGym, we’re committed to supporting our team with the same high standards we bring to our clients. When you join us, you’ll have access to

• Competitive pay: including service commission, high-paying events, and generous customer tips
• Comprehensive medical, dental & vision insurance for individuals and families
• Paid time off for both full-time and part-time team members
• Employer-sponsored life insurance and 401K retirement plan
• Confidential employee assistance programs
• Exclusive discounts on workouts and products
• Exceptional training in advanced techniques and new technologies
• Clear pathways for career progression and internal promotion
• Access to FaceGym’s Employee Discount Program

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