Dynamics 365 Trainer Job at Nigel Frank, United States

TC8waE00OWZVRTM2RitVYjRYVVBXM1BrdlE9PQ==
  • Nigel Frank
  • United States

Job Description

Dynamics 365 Trainer

a0GaA000000tdOv.2_1750705819

My client is seeking an experienced Microsoft Dynamics CRM Trainer to lead training and functional support initiatives across new and exisitng locations. This role will focus on ensuring that sales, service dispatch, and administrative teams are fully trained and supported in utilizing Dynamics CRM and Field Service applications. In addition to training responsibilities, the Trainer will assist with testing new system features before they are deployed to the user community. This position requires substantial travel across the United States to deliver in-person training and support sessions.

Responsibilities:
* Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site.
* Develop and maintain training materials, including user guides, tutorials, and hands-on workshops, tailored to different teams and roles.
* Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting inquiries.
* Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one.
* Collaborate with IT teams, project managers, and business leaders to align training with deployment schedules and processes, while gathering feedback to refine programs.
* Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements.

Requirements:
* Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms.
* Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises.
* Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions.
* Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live. Demonstrated capability in conducting system functional testing and documenting observations.
* Willingness to travel extensively within the United States (~50% of the time).
* A problem-solving mindset with a focus on user experience and operational efficiency.
* Highly organized with strong attention to detail and the ability to manage multiple training engagements independently.
* Bachelor's degree in information technology, Education, Business Administration, or a related field.
* Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems.
* Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous.

Job Tags

Remote work,

Similar Jobs

NavitsPartners

Wound Care Nurse (RN or LPN) - 25-34153 Job at NavitsPartners

 ...Wound Care Nurse (RN or LPN) Location: Flagstaff, Arizona Schedule: MondayFriday (No Weekends) Shift Options: 7am3pm, 8am4pm, or 8am5pm Role Overview The facility is seeking one experienced Wound Care Nurse (either RN or LPN) to perform... 

Anansys Staffing LLC

Environmental Health Safety Manager Job at Anansys Staffing LLC

Environmental, Health and Safety Leader SUMMARY: The Environmental, Health, & Safety Leader is responsible for developing and owning...  ...to: Develop, implement, and maintain corporate EHS policies, programs, and compliance systems. Ensure adherence to all... 

NucleusTeq

Inside Sales & Market Research Associate Job at NucleusTeq

 ...We are seeking an experienced and results-driven Team Lead to be an individual contributor building and scaling a new Inside Sales & Market Research team for pipeline development and revenue growth. The ideal candidate will have a strong background in B2B SaaS,... 

Freeport McMoRan

Mine Engineer I Job at Freeport McMoRan

 ...What You Will Do Assists in the planning and performing of mining engineering duties related to development and production at assigned...  ...Bachelor's degree in Mining or Geological Engineering with no experience required Knowledge of the principles and practices of mining... 

Universal Health Services, Inc.

I/P Psychiatry - Hartgrove Hospital - flagship UHS Hospital in Chicago! Job at Universal Health Services, Inc.

 ...General Psychiatry position Chicago, IL Hartgrove Hospital is a premier Illinois hospital as well as a flagship UHS Hospital, and part of a two-hospital system in downtown Chicago. We are seeking to add a psychiatrist to our team...