Job Title: Surgery Scheduler - ENT Practice (Must have prior experience in administrative role or surgery scheduling)
Location: Denver, CO
Job Type: Full-Time - NOT remote position
Job Summary:
We are seeking a highly organized and detail-oriented Surgery Scheduler to join our Ear, Nose, and Throat (ENT) practice. The ideal candidate will be responsible for coordinating and scheduling surgical procedures for patients while ensuring an exceptional patient experience throughout the scheduling process. This role requires excellent communication skills, strong attention to detail, and the ability to work collaboratively with medical staff and patients alike.
Key Responsibilities:
- Schedule surgeries and procedures in accordance with physician availability and patient needs.
- Collaborate with physicians, nursing staff, and hospital personnel to coordinate operating room time and resources.
- Verify patient insurance information and obtain pre-authorization for surgical procedures as required.
- Communicate effectively with patients regarding pre-operative instructions, preparation, and any necessary follow-up care.
- Maintain accurate and organized patient records and documentation related to surgical scheduling.
- Process surgical bookings and cancellation requests promptly and professionally.
- Proactively manage and resolve scheduling conflicts and patient inquiries in a timely manner.
- Assist with gathering and updating patient health information, including medical histories and other relevant documentation.
- Ensure compliance with all relevant regulations and standards in scheduling processes.
- Support the office team with administrative tasks as needed to ensure smooth operations of the practice.
Qualifications:
- High school diploma or equivalent; Associate's degree or higher preferred.
- Proven experience in surgical scheduling or a similar administrative role in a healthcare setting.
- Strong understanding of medical terminology, particularly related to ENT procedures and services.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficient in using electronic health record (EHR) systems and scheduling software.
- Exceptional interpersonal and communication skills, with a strong customer service orientation.
- Knowledge of insurance verification processes and pre-authorization procedures.
Physical Requirements:
- Ability to sit or stand for extended periods.
- May require lifting of office supplies or medical records.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the practice.
- A supportive and collaborative work environment.
- Commitment to patient-centered care and excellence in service delivery.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a suitable candidate for this position. We look forward to reviewing your application!
**MUST BE ABLE TO PASS A BACKGROUND CHECK**
AOO ENT SPECIALISTS OF THE ROCKIES is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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